Refund and Returns Policy
At Fashion World, we are committed to providing you with a seamless shopping experience.
Please review our Return & Exchange Policy to understand the procedures for exchanges,
returns, and refunds for online purchases.
Shipping & Dispatch
✔ Orders are shipped within 3-5 working days from the date of transaction.
✔ Customers will receive a dispatch notification or SMS once the order has been shipped.
✔ No returns or exchanges are accepted for discounted items, occasion wear, white
garments, or accessories.
Exchange Policy
We offer two types of exchanges:
- Exchange Based on Customer Requirement
✔ Exchanges are permitted within 7 days from the delivery date.
✔ Items may be exchanged only for a different size or color of the same product.
✔ Customers must bear both return and delivery courier charges.
✔ Exchange requests must be made within 3 days of receiving the item. Late requests will not
be accommodated.
✔ Items must be returned in original condition – unworn, unwashed, with all tags and
packaging intact.
✔ Upon receipt and quality check approval, customers may select a replacement item.
✔ If the requested product is out of stock, an exchange cannot be offered.
✔ Each online order is eligible for one exchange only. - Exchange Due to Fashion World Team Mistake
✔ If you receive an incorrect or defective item, Fashion World will cover all courier charges.
✔ We will arrange a courier to collect the item from you.
✔ After a quality check, a replacement item will be sent.
✔ No modifications can be made to the original order.
Return Policy
✔ Returns are accepted within 14 days from the date the order is received.
✔ Returns apply only to purchases made via the Fashion World website.
✔ Items must be unworn, unwashed, unaltered, and returned with all original tags and labels.
✔ Customers are responsible for return courier charges.
✔ All items will undergo a quality check before a return is approved.
✔ Returns are not accepted at Fashion World retail outlets.
Refund Policy
✔ Cash refunds are not available for online purchases.
✔ Refunds apply only to website orders and are subject to our Terms & Conditions.
✔ Once approved, refunds will be processed within 3-5 working days, but bank processing
times may vary.
Important Notes
✔ All return/exchange requests must be made via our hotline:.
✔ A free courier pickup will be arranged for damaged, defective, or incorrect items.
✔ If returned items are not in resalable condition, Fashion World reserves the right to refuse
the refund or exchange.
✔ Delivery addresses cannot be changed once the order has been dispatched.
✔ Promotional/discounted items are non-exchangeable, except for size or color changes
within available stock.